Professional Services

Compliant, Professional, Reliable

Compliant, Professional, Reliable

Trust us to protect your mortgage interest and settlement funds.

We take our responsibilities under the CFPB rules and other consumer protection legislation very seriously.  Our branches are all compliant with the seven pillars of the American Land Title Association Best Practices.

  1. We keep current insurance and business licenses for all of our branches and licensed employees.
    1. Our accounting department keeps and tracks all licenses, keeping all of them up to date.
  2. We maintain written procedures and controls for Escrow Trust Accounts, with electronic verification of reconciliation
    1. Our written escrow control procedures are incorporated into our standard operating procedures (SOP) manual.
    2. All employees are presented with our SOPs when hired and annually as a refresher.
  3. We maintain a written privacy and information security program to protect Non-public Personal Information (NPI).
    1. Our written privacy and information security policies are incorporated in our standard operating procedures.
    2. All employees are presented with our SOPs when hired and annually as a refresher.
    3. We maintain the physical security of all NPI
    4. We maintain appropriate levels of network security.
    5. We protect data in transit over the internet by means of strong encryption methods.
    6. We continually review and update our business continuity and disaster management plans.
    7. Our procedures include requirements or continuing training of our employees and oversight of our third party vendors to insure compliance with our policies.
  4. We have adopted standard real estate settlement procedures and policies that ensure compliance with Federal and State Consumer Financial Law as applicable to the Settlement process.
    1. Our written procedures for settlement, including pre and post closing activities, are incorporated into our SOPs.
    2. All employees are presented with our SOPs when hired and annually as a refresher.
  5. We maintain written procedures related to title policy production, delivery, reporting and premium remittance.
    1. Our written procedures for policy production, reporting and premium remittance are incorporated into our SOPs.
    2. All employees are presented with our SOPs when hired and annually as a refresher.
  6. We maintain appropriate professional liability insurance and fidelity coverage.
  7. We maintain written procedures for resolving consumer complaints.
    1. We use a centralized complaint resolution system that generates a unique ticket, automatically notifies management of report issues, and provides a single point of communication for the consumer and our company

Get In Touch

Please send us your questions and comments. One of our team members will respond to you in a timely fashion.